Frequently asked questions
Can I order Breville products and Timbertrain coffee together?
Yes! You can add both Breville products and Timbertrain coffee to the same order through our online store.
Will my Breville products and coffee arrive together?
No. Breville products and Timbertrain coffee are shipped separately and may arrive at different times.
Timbertrain coffee is fulfilled and shipped directly by Timbertrain, while Breville products are fulfilled and shipped directly by Breville. You will receive 2 separate tracking numbers.
Will I receive separate tracking numbers?
Yes. You will receive tracking information for your Timbertrain shipment and a separate tracking number for your Breville shipment once each order has been processed and shipped.
How long does it take for Breville products to ship?
Breville products are shipped directly by Breville from Ontario warehouse and shipping times may vary depending on product availability and your location. Once your order ships, you will receive tracking information via email.
What if my Breville product arrives damaged or defective?
If your Breville product arrives damaged or defective, please contact us as soon as possible with your order details and photos of the issue. We will help connect you with the appropriate Breville support team and assist where possible.
Can I cancel or modify my Breville order after it has been placed?
Because Breville orders are processed separately and often begin fulfillment quickly, cancellation or modification requests cannot be guaranteed. Please contact us immediately if you need assistance, and we will do our best to help.
Who will handle the warranty for Breville products?
You can reach out to Breville directly about warranty services and claims.
Who should I contact if I have questions about my order?
For any questions regarding your order, please contact Timbertrain Customer Support via chat. We are happy to help coordinate with Breville when necessary and ensure you receive the support you need.
Is there promotion or discount for Breville / Timbertrain products?
We will be running Breville sales / promotions according to Breville's promo schedule. Timbertrain will also be launching a combo promo deal where you will save on Timbertrain products / services when you purchase Breville products.
Will you be adding more Breville products?
Yes, we will be adding more espresso machines, grinders, filters, cleaners, and many more great products from Breville.
